frequently asked questions
Some questions you may have wondered about
Frequently Asked Questions
You can reach our customer service through the contact form, via email at info info@whizzopet.com , or by phone at (786) 479-1472
In our webshop, we accept the following payment methods:
• Stripe: A simple and secure online payment option that requires either a bank card or credit card.
• Bank Transfer: You can transfer the order amount to the bank account provided in the confirmation email sent after placing your order.
• Zelle: A fast and secure way to send payments directly from your bank account to ours using Zelle.
• PayPal: A convenient and secure option to pay online using your PayPal account or a linked bank card.
You can track your order using the services of USPS.
USPS
- Shipping Confirmation: When your order is shipped via USPS, the confirmation
email you receive will include the most important shipping information. If a
tracking number is available for your order, you will find it in this email. If
you do not receive specific tracking information, please contact our customer
service so we can assist you in tracking your package. - USPS Website: You can easily track the status of your package using the tracking number on the USPS official website (usps.com) or through the USPS mobile app.
Yes, you can return products if you are not satisfied with them. The return procedure is as follows:
- Right of Withdrawal: You have the right to withdraw from the purchase without any reason and return the product within 14 days of receiving it.
- Contact Us: Please get in touch with our customer service via email or phone to inform us of your intent to return the product. Our team will provide you with the necessary information regarding the return process and the return address.
- Returning the Product: The product must be returned in its original, undamaged condition, preferably in its original packaging. The cost of return shipping is the responsibility of the customer, unless the product is defective or you received an incorrect item.
- Refund: After we receive and inspect the returned product, we will refund the full purchase price, including the original shipping costs (if any). The refund will be processed within 14 days of handling the return.
We offer the following shipping options through USPS:
UPS Home Delivery
- Home Delivery: USPS provides fast and reliable home delivery, ensuring that your order arrives directly at the address you provide. Typically, USPS delivers the package within 1-2 business days after it has been shipped.
- Pickup Locations: USPS also offers the option to have your order delivered to a nearby USPS pickup location, where you can collect your package at your convenience. USPS pickup locations include post offices and other accessible locations, giving you flexibility in choosing where to pick up your package.
For both shipping methods, you will receive notifications about the expected delivery time and the options for collecting your package. If you have any questions regarding shipping, our customer service team is happy to assist you!
- Notification: If you do not pick up the package during the first delivery attempt, USPS will leave a notice and typically make another delivery attempt, or you may have the option to schedule a new delivery time.
- Pickup Locations: If you requested the package to be delivered to a USPS pickup location and do not collect it within the specified time frame (usually 5-7 days), the package will be returned to us.
- Return and Redelivery: Packages that are not picked up will be returned to our warehouse. In this case, your order may be canceled, or we can resend the package after coordination. Please note that the costs for return shipping and redelivery may be charged to the customer.
- Refund: If the package is returned to us and you do not request it to be resent, we will refund the product price, minus the shipping costs.
General Questions
Our Whizzopet products are made with 100% natural ingredients, and are safe to use. So there is no reason for concern about your dog licking them off itself.
However, we recommend taking your pet’s attention away from its products after use, such as playing with it or giving it treats or massages until the product has had a chance to be absorbed into your dog’s skin. This will maximize the effectiveness of our products.
Our products are completely safe for life at every phase and every stage.
The cocoa butter is not chocolate, it’s extracted from the cocoa plant.
It’s completely safe to use and contains no theobromine.
Our products are made from 100% hypoallergenic materials, none of the components in our products can cause allergies.
We recommend using Nose Glo Balm and Paw Cure Balm 2-3 times a day until healing is complete and the desired effect has been achieved. If you have achieved the right effect, use daily once to twice a day as a preventative measure.
Using Pro-Skin and W.E.T. Cream Curative Ointments 2-3 times a day until healing is complete, using Ear Gel weekly.
We recommend using Whizzopet Shampoo as regular bathing once in a month. With therapeutic purpose use it 2-3 times a week for maximum 3 weeks.
Using Wrinkle Magic Tonic as regular cleaning 2-3 times a week. With therapeutic purpose use it 2 times a day.
Our products are made from 100% natural and organic ingredients that are sourced from certified organic growers and suppliers. In addition, our products contain high amounts that are Ecocert certified, which means they are made using natural ingredients with high-quality standards.
We also use our own organic bee products from our own organic apiary, which are certified by Biokontroll, the organization that checks and certifies everything related to ecological agriculture.
Our organic apiary is certified by hologram and unique identification number.
Unfortunately, the weather may affect the products consistency, but don’t worry! If you feel that the product is too soft for hot weather, just put it in a cooler place for a little while (but please do not freeze it).
However, if you notice it’s too hard for cold weather then you can warm it slightly by holding it in your hands. ( Do not microwave or heat the product in oven.)
If your pet has suffered any kind of injury, if there are bruises on any part of their body or if they were bitten by a bug, use Pro-Skin Ointment, which has been specially made for treating wounds and injuries.
If your pet’s skin is constantly itchy, red, licking/biting their feet and has sores on the surface of the skin or is becoming discolored then our W.E.T. Cream ointment will be your best friend for dealing with fungal infestations and allergy symptoms.
Of course! Fungi love moist skin and ears but do not apply directly to the ear canal. Apply externally only.
Propolis is a sumptuous, viscous resin collected by bees to seal gaps in the hive. In fact, propolis is the word for “bee glue” in Greek! Propolis is also bees’ first line of defense against viruses, bacteria and other threats from without.
Propolis can be used as an antiseptic, antifungal and antiviral agent due to its natural preservative properties.
Propolis helps to speed up the healing process of wounds and protects them from infections. It has great antioxidant and anti-inflammatory properties. And it does all of this without any negative side effects.
The beeswax is the binding agent of nature. A honeycomb-shaped structure is the epitome of geometry. Bees create hexagonal cells, from which it is well known that they can store the greatest amount of honey with minimal effort.
Beeswax is naturally antibacterial, anti-inflammatory, anti-microbial and anti-fungal to help protect the skin from infections.
In a carefully wrapped paper box or bubble envelope and very quickly.
Because the parcel is delivered by GLS or Packeta, who have been big on speed for a while now. In most cases they will deliver the parcel within 1-2 days… but in the worst case within 3 days.
Plus, they are very professional about it. You get email and phone notifications from them on the day of delivery. And you can even call the courier to make arrangements if you want to receive the package at a different time.
So, within 2-3 days of placing your order, you can be sure to have your Whizzopet package in your hand and start caring for your puppy.
Of course we do! And it’s a 180 day one!
We’re absolutely confident about what we promise, and your doggy will get all the benefits (especially if you treat him conscientiously with our products).
We’re so sure, we dare to guarantee it. And not just any way…
If you feel that our products are not having the effect we promised, even though you’ve treated your skin with them conscientiously, all you have to do is let us know and we’ll refund you, no questions asked.
And we guarantee it for you for 180 days!
We wouldn’t be happy if you didn’t get the value you expected from us.
So, once you’ve notified us of your dissatisfaction, you just need to return the package to us and we’ll refund you the full purchase price. We’ll even pay for the return postage!
Is that fair?
Then you’re really only one step away from complete success. Take your pick from our products and take care of it the way you should have…because now you know you’re not risking anything. If you’re not satisfied, you’ll get your money back anyway.
I hope we’ve helped!
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